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Privacy Policy

This is the website of Natural Wigs, part of the Trendco family. Your privacy is of the utmost importance to us. Here at Natural Wigs we want to provide you with high quality products and customer service – and we want you to be confident that the information you give us when using our online shop is safe and secure. In this Privacy Policy we'll explain how we use it to process your orders and give you a better, more personalised experience.

We'll also tell you how and why we collect your Personal Information, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.

CONTENTS

  • Privacy Policy
    • Personal information we collect, what we use it for and how to opt out
    • Cookies
    • Subject Access Requests
    • Right to be forgotten
    • How we store your personal information
    • How long do we keep your personal information
    • Data Controller
    • Data Protection Officer
    • Changes to our Privacy Policy
    • Data Breaches
  • Security
    • Payment security
    • Website server security
    • Your password
    • Using WiFi in public places
    • Phishing
  • Other applicable terms

PRIVACY POLICY

Personal information we collect, what we use it for and how to opt out

  1. When you register on our website we will ask you for your name, email address and password. We will use this information to contact you by email from time to time to keep you up to date with new and exciting promotions at Natural Wigs.

    You can opt out of receiving these emails simply by clicking on the Unsubscribe link at the bottom of any of these emails you receive. You will be removed from the emailing list immediately. Please note that when you place future orders with us you will only receive emails specifically relating to these orders.
  2. When you make a purchase and register for a new account at checkout we will ask you for your name and email address, billing and delivery addresses, contact phone numbers and if applicable for VAT Exemption, your medical condition.

    This information is used to process your order. If applicable to you, the additional VAT Exemption information you provide is required by law. Please read our VAT free wigs section for further details.

    We will also use your name, email address and information about products you have purchased to email you with helpful information about caring for your products, product recommendations and great offers and vouchers.

    You can opt out of receiving these emails simply by clicking on the Unsubscribe link at the bottom of any of these emails you receive. You will be removed from the emailing list immediately. Please note that when you place future orders with us you will only receive emails specifically relating to these orders.
  3. When you visit our Site we use Google Analytics to collect limited information about your online browsing behaviour and any devices you have used to access our Site (including your anonymised IP address, browser type and mobile device identifiers). We do not use aggressive data collection techniques with Google Analytics so Advertising Features, Display and Search Remarketing, Advertising Reporting Features, User-ID Feature, Demographics and Interest Reports and In-Page Analytics are all disabled.

    We use the limited data collected to continually review and improve the service we provide so that you have an excellent shopping experience with Natural Wigs.
  4. When you visit our Site and you Sign in, we may collect information about the products you view and products you add to your basket to email you with useful related information and vouchers that we hope you find of benefit to assist with your choice and purchase from Natural Wigs.

    You can opt out of receiving these emails simply by clicking on the Unsubscribe link at the bottom of any of these emails you receive. You will be removed from the emailing list immediately. Please note that when you place future orders with us you will only receive emails specifically relating to these orders.
  5. When placing an order on our site, you are agreeing for your details (name, address, telephone number, email address) to be passed on to a third party for delivery purposes only. We use DPDRoyal Mail and DHL as our courier services to deliver your orders safely and securely. These courier companies will not send you any information that is not linked to your Natural Wigs order.

Cookies

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).Cookies are small encrypted text files that are stored on your computer or other device when visiting this Website. Our Website requires the use of some cookies to remember your preferences, your signed in status, using the wishlist and to make purchases. We also use Google Analytics which uses cookies to distinguish users. Please note however that your IP address is anonymised before it is stored by Google Analytics so it does not uniquely identify you personally.It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.

Subject Access Requests

If you require a copy of all the Personal Information we store about you, we’ll deal with this manually. Please contact the Data Protection Officer. We will reply to you with this information within 1 month.

Right to be forgotten

If you wish us to delete the data we hold about you, we will do this manually. Please contact the Data Protection Officer.

How we store your personal information

When you Register on the Website your Personal Information will be securely stored in the Website’s database. 

How long do we keep your personal information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfill the purposes outlined in this Privacy Policy or until you request it is deleted. If, having registered on our Website, you do not use our Website for a reasonable time we may contact you to ensure you're still happy to receive communications from us. Even if we delete your Personal Information it may persist on back-up or archival media for legal, tax or regulatory purposes.

Data Controller

The data controller of this website is:

Trend Hair Supplies Co (Scotland) Ltd t/a A&A Studios
8-10 Tanfield
Edinburgh
EH3 5HF

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. This Privacy Policy was last updated on the 22nd May 2018.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

SECURITY

Natural Wigs maintains the highest levels of security. We take the privacy and security of your Personal Information very seriously.

  • Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
  • You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.naturalwigs.co.uk in your browser address window. A small locked padlock will also appear to the left of the address.
  • We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Website you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

Payment security

We do not collect, store nor process your payment information. Your order payment is done by passing you from our website checkout page to our merchant payment processing page provided by PayPal. Natural Wigs receives confirmation from PayPal that payment has been made by way of an alpha-numerical Transaction identification number and Unique customer ID. You can read PayPal's Privacy Policy for an explanation of how they process and safeguard this payment information.

Website server security

This website is hosted by Rochen Hosting within a UK data centre located in London.

Some of the more notable security features are as follows:

  • Data center has data center Secure Mantrap Entry
  • The server is protected by:
  • Rochen Shield WAF
  • Virus and Malware Scanning
  • Enforced Password Strength
  • Brute Force Protection
  • VMware Virtualization Segregation
  • All traffic (transferal of files) between this website and your browser is encrypted and delivered over HTTPS

Your password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

  • Avoid using the same password for each of your online accounts so that they can’t all be fraudulently accessed at once. Multiple passwords keep you safer.
  • Use a mix of numbers and characters, and something that's very personal to you.
  • Most sites set a minimum number of characters to use, but avoid using obvious phrases like “password”, or your name, or phone number.
  • Try to mix upper and lower case letters and numbers in your password.

Using WiFi in public places

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from A&A Studios requesting this kind of information, please don't respond, but do let us know about it.

 


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