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Store Policies

Your Statutory rights are not affected by any of the following store policies.


Ordering Online

We encourage you to feel comfortable using your credit card to conduct commerce on our site. Our online system is 100% secure. Alternatively you may pay by Postal Order or personal cheque.

A personal cheque may delay your order while we wait for your funds to clear so you should allow an additional 7-10 business days for despatch of your order. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then post the form to the address above with the cheque.

Please note that orders and questions placed late on weekdays or at weekends will attended to on the next working day.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within fourteen days of their receipt, we will accept their return and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 14 days of your receipt of the product. All products to be returned must be carefully repackaged in their original packing and wigs that are set in curls or in style must not be brushed or combed out. To be exchanged or credited the returned wig must be free of scent, the aroma of tobacco smoke and hairspray.

You must return goods by Royal Mail Recorded Delivery and keep the receipt -  please note that the purchaser has to pay the cost of returning unwanted wigs with proof of sending.

Delivery Information

All items are despatched under plain cover. We try to dispatch orders within 3-5 days, If the item is out of stock in our main store delivery may take longer, up to 10 days. We will try our best to keep you informed if there is a delay. 

Please note: a signature will be required upon receipt.

Royal Mail speical delivery within UK ( next day delivery )        £7.00

Royal Mail recorded delivery within UK (up to 4 days)               £4.00

Delivery to Southern Ireland, Jesey and channel islands           £10.00

Delivery to Europe                                                                    £15.00

Delivery worldwide                                                                   £20.00

 

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and include VAT. Prices are correct at time of publication, errors and omissions excepted. Orders will be processed at our published prices, otherwise you will be informed of any unexpected change in price, and asked if you wish to reconsider your order before proceeding.

VAT

Value Added Tax exemption is available to clients who can affirm that they suffer from chronic hair loss or a chronic condition of the scalp requiring them to wear a wig or hairpiece. Click here for further details.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, we will acknowledge it within 5 working days and it will be dealt with promptly, confidentially and effectively thereafter.

For more information about our policies please visit our regularly updated Frequently Asked Questions page.

Privacy

This site uses cookies to enhance your experience and to allow us to deliver a better service to you including some which track your progress through the site using Google Analytics as well as some extra ones which are set during the checkout process.  We do not pass on your details to any third parties and never will.


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